WiseCrack Custom Tumblers
Your tumbler. Your design. Your personality. 🥤✨
Create a one-of-a-kind custom stainless steel tumbler designed just for you by WiseCrack Customs! Start by selecting your preferred tumbler size and color. If you don’t see the color you want listed, simply let us know what you’re looking for. Then describe your design idea, including your desired wording, theme, style, and color palette.
Once your order is placed, a WiseCrack Customs representative will reach out to request any reference photos, logos, inspiration pictures, or other design elements you may have.
After your custom design is complete, we’ll send you a digital mock-up for approval before production begins. Once you approve it, we’ll create your tumbler and get it ready for shipping!
🎨 These tumblers feature full-color custom designs.✨ Custom etched tumblers are coming soon!
Choose your size. Pick your color. Tell us your idea. We’ll make it yours.
Product Information Policy
We take pride in creating high-quality apparel and accessories that you'll love. Please review the following information before placing your order.
Product Colors
We strive to display our product colors as accurately as possible. However, colors may vary slightly due to differences in monitor settings, screen brightness, and printing processes.
Sizing
Please refer to the sizing chart provided on each product page before placing your order.
Measurements are approximate and may vary slightly due to the manufacturing process. We recommend comparing the measurements to a favorite fitting garment to ensure the best size selection.
Made-to-Order Products
Most of our products are made specifically for you after your order is placed. This allows us to offer unique designs while reducing waste.
Because our products are made to order, production begins shortly after your purchase is confirmed.
Custom & Personalized Orders
We love creating custom designs! To ensure your order is exactly what you're looking for, all custom and personalized orders require customer approval before production begins.
Here's how the process works:
We create a digital proof based on your request.
The proof is sent to you for review.
Production will not begin until we receive your approval.
Once the design has been approved, changes cannot be made, and the order moves into production.
Please review your proof carefully for spelling, grammar, colors, placement, and any other design details. We are not responsible for errors that have been approved by the customer.
Design Placement
Product images are digital mockups intended to represent the final product. Actual print size and placement may vary slightly depending on the garment size, style, and printing process.
Care Instructions
To help your apparel last as long as possible, we recommend:
Machine wash cold, inside out.
Wash with like colors.
Use mild detergent.
Tumble dry low or hang dry.
Do not bleach.
Do not iron directly on the printed design.
Do not dry clean unless specified on the garment label.
Product Availability
While we make every effort to keep our products available, certain colors, sizes, or styles may occasionally be out of stock. If this happens, we'll contact you promptly with alternative options or a refund.
Questions?
If you have any questions about a product before placing your order, we'd be happy to help. Please contact us, and we'll do our best to answer your questions before production begins.
Returns & Refunds Policy
We want you to love your purchase! If there's an issue with your order, we're here to help.
Returns
Because each item is made to order, we do not accept returns or exchanges for:
Incorrect size ordered
Change of mind
Buyer’s remorse
Preference for a different color or design
Please review the sizing chart carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, we'll gladly replace it or issue a refund.
To request a replacement or refund, please contact us within 7 days of receiving your order and include:
Your order number
A description of the issue
Clear photos showing the damage or error
Once reviewed, we'll work quickly to resolve the issue.
Refunds
If your refund request is approved, your refund will be issued to your original payment method.
Please allow 5–10 business days after the refund is processed for it to appear on your account, depending on your bank or payment provider.
Exchanges
We only replace items that are defective, damaged, or incorrectly printed.
If you need a different size or color after your order has been produced, you'll need to place a new order.
Cancellations
Orders may be canceled within 12 hours of purchase, provided production has not already begun.
After production starts, orders cannot be canceled because each item is custom made specifically for you.
Lost Packages
If your package is marked as delivered but you have not received it, please:
Check around your delivery location.
Ask neighbors or household members if they accepted the package.
Contact the shipping carrier.
If you still cannot locate your package, contact us and we'll do our best to assist you. Please note that we cannot guarantee refunds or replacements for packages confirmed as delivered by the carrier.
Contact Us
If you have any questions about our Returns & Refunds Policy or need assistance with your order, please contact our customer support team. We're committed to making sure every customer has a great shopping experience.
Shipping Policy
Thank you for shopping with us! We work hard to get your order to you as quickly as possible.
Processing Time
All of our products are made to order. Please allow 5-7 business days for your order to be processed and prepared for shipment. During holidays, sales, or peak seasons, processing times may be slightly longer.
Shipping Times
Once your order has shipped, estimated delivery times are:
United States: 3–7 business days
Canada: 7–14 business days
International: 10–30 business days (depending on destination and customs)
Please note that these are estimated delivery times and are not guaranteed.
Shipping Rates
Shipping costs are calculated at checkout based on your location and the shipping method selected.
From time to time, we may offer free shipping promotions. These offers will be clearly stated on our website.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package's journey.
Delayed or Lost Packages
While we do our best to ensure timely delivery, we are not responsible for shipping delays caused by:
Weather conditions
Carrier delays
Customs processing
Incorrect or incomplete shipping addresses
Other circumstances beyond our control
If your package appears to be lost, please contact us, and we'll do our best to assist you.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
If an incorrect address is provided and the package is returned to us, the customer is responsible for any additional shipping charges required to resend the order.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the issue, and we'll work quickly to make it right.
Contact Us
If you have any questions about your order or our shipping policy, please contact our customer support team. We're happy to help!
